FAQ'S

Frequently Asked Questions

Most Frequent Question And Answers

MY ACCOUNT & MY ORDER

1. How do I create an account on Dokarh?

You can create an account by clicking the “Sign Up” option on our website and filling in your details like name, email, and password.

2. How can I view my order history?

Log in to your account, go to the “My Orders” section, and view all your previous orders.

3. Can I edit my personal details?

Yes, you can update your personal details by navigating to “My Account” and selecting the “Edit Profile” option.

4. Can I place an order without creating an account?

Yes, you can place an order as a guest, but creating an account helps you track your orders and manage returns easily.

PAYMENT MODE

1. What payment methods does Dokarh accept?

We accept a variety of payment options, including:

Credit/Debit Cards
Net Banking
UPI Payments (Google Pay, PhonePe, Paytm)
Wallets

2. Is it safe to make payments on your website?

Absolutely! All transactions on our website are secured with SSL encryption to ensure your information is safe.

3. Can I opt for Cash on Delivery (COD)?

Yes, Cash on Delivery is available on select pin codes. Check the availability during checkout.

SHIPPING AND TRACKING

1. How long does it take to ship my order?

Orders are processed within 1-2 business days and delivered within 7-10 business days via reliable carriers.

2. How can I track my order?

Once your order is shipped, you will receive a tracking link via email or SMS. Use this link to track your order in real time.

3. Do you offer free shipping?

Yes, we offer free standard shipping on all orders within India.

4. Do you ship internationally?

Currently, we ship only within India.

RETURNS

1. What is your return policy?

You can return products within 7 days of receiving them under the following conditions:

The product must be unused and in its original packaging.
Tags and labels must be intact.

2. How do I initiate a return?

To initiate a return, contact us at dokarhofficial@gmail.com with your order details.

3. Are there any charges for returns?

Shipping fees for returns due to incorrect addresses or size issues may be charged additionally.

CANCELLATION POLICY

1. Can I cancel my order after placing it?

Yes, you can cancel your order before it is shipped. Once shipped, cancellations are not allowed.

2. How do I cancel my order?

To cancel your order, log in to your account, go to the “My Orders” section, and click the “Cancel” button for the respective order. Alternatively, email us at dokarhofficial@gmail.com.

3. When will I receive my refund for a canceled order?

Refunds for canceled orders will be processed within 5-7 business days back to the original payment method.

PRODUCT & SIZING (ADDED SECTION)

1. How do I choose the right size?

We provide a detailed size chart on every product page to help you pick the perfect fit. If you need assistance, feel free to contact us at dokarhofficial@gmail.com.

2. Are Dokarh products true to size?

Yes, our products are designed to fit true to size. We recommend referring to the size chart for accuracy.

3. What materials are used in Dokarh clothing?

Our clothing is made with premium-quality fabrics to ensure comfort, durability, and style. Specific material details are mentioned on each product page.

4. Do you restock sold-out items?

Yes, we frequently restock popular items. Sign up for our newsletter or click the “Notify Me” button on the product page to stay updated.