FAQ'S
What sizes do you offer?
We offer sizes ranging from S to XXL in most styles. Size availability may vary depending on the product. We recommend checking the size chart before placing your order.
How long does delivery take?
Orders are usually delivered within 7-10 working days across India. Delivery timelines may vary slightly depending on your location.
Is Cash on Delivery available?
Yes, Cash on Delivery (COD) is available on selected orders and locations across India.
How do I return or exchange an item?
You can request a return or exchange within 7 days after delivery. The item must be unused, with original tags and packaging intact. To initiate a return or exchange, simply mail us on dokarhofficial@gmail.com and our team will guide you through it
How do I track my order?
Once your order is shipped, you will receive a tracking link via SMS/email/WhatsApp to track your package in real time.
What is your WhatsApp number?
Please reach out to us on WhatsApp at 9023834745 for order support, sizing help, or any queries.
Products
As Dokarh caters to the oversized fit, if you're unsure about sizing, we recommend going one size down from your regular size. For example, if you normally wear an M, you can go ahead with an S with us. Once comfortable, you can always upsize if you prefer a looser look. It's worth noting that our sizing chart is available on our website, which provides detailed measurements for each size to help you choose the perfect fit.
Machine wash works for all our tees. air-dry. avoid dry cleaning. Use cold water to avoid colour bleed & shrinkage. do not iron the print directly.
We usually announce our upcoming designs and collections on our official Instagram account Dokarh We recommend following us on Instagram to stay updated with our latest releases and drops. Once the designs are announced, they are available to purchase on our website.
DELIVERY
Kindly reach out to either of the stores on call or whatsapp mentioning that you would like to have something purchased. Once billing is confirmed, the product can either be picked up in person from the store or can be delivered at the cost of the customer by booking a local courier service.
We ship all the orders within 48 hours of receiving them, until specified with a date of shipping (in case of pre-orders). Please check your spam folder in case our email was redirected there. Kindly allow us 5-7 working days for your order to be delivered.
You will receive an email from us with your tracking information and estimated delivery date which is provided by our shipping aggregation service. For international orders, we use a local courier service provider and will contact you personally on the tracking number for the same. Additionally, an order confirmation message is shared with you on your registered Whatsapp number.
Due to logistic issues out of our control, there may occasionally be a delay in shipping your order. Do not worry as we are only looking to fulfil all orders that are confirmed.
Due to logistic issues out of our control, there might be an occurrence of delayed delivery on the expected date. Feel free to contact us and we will solve this at the earliest.
We ship and deliver all our orders Pan-India and internationally in all 192 countries
All online orders are shipped from our Fulfilment Centre located in Surat.
All Prepaid online orders from Dokarh.com are eligible for free shipping Pan-India. All Cash on delivery (COD) orders will have an additional charge of Rs. 70 which is mentioned at the time of checkout
ORDER
Your order will been confirmed with a 5 digit order number (Eg: #55555). We ship all orders within 48 hours of receiving them, and you should have received an email from us with your tracking information and estimated delivery date. Please check your spam folder in case our email was redirected there.
No problem; reach out to our Whatsapp chat and you can place an order over the phone instantly by mentioning the required product and by filling in all the right shipping details
All orders once confirmed with an Order Number cannot be cancelled. We will look to fulfil this order at the earliest. However, you can modify the order for size or product provided the order is in the ‘Unfulfilled’ status. Once the AWB is printed for an order, the changes cannot be modified. To do so, simply drop an email to dokarhofficial@gmail.com immediately with your order number and the changes to be made and the team will happily assist you.
Amendments in delivery address can be modified provided the order is in the “Unfulfilled” status. Once the AWB is printed for an order, the changes cannot be modified. To do so, simply drop an email to dokarhofficial@gmail.com immediately with your order number and the changes to be made and the team will happily assist you.
In-store purchases: can be done through the following payment methods: Cash, Card and UPI
Online purchases: can be done through the following payment methods: Card, Amex and UPI. Please note that we do not accept COD for online purchases
We would advise having your order delivered to an address with someone there to accept it. If there is no one at the address to accept the order, our couriers will re-attempt the delivery 2 more times until the order is Returned to Origin (RTO). To avoid an RTO, please make sure to inform us about the same on dokarhofficial@gmail.com so that we can hold our shipment until you are available at the location.
ORDER RECEIVED
Kindly drop in an email to dokarhofficial@gmail.com with the order number as well as pictures of proof on the defects. Once confirmed, our team will shoot an email back to you mentioning that your product will be recalled to the warehouse and will ship a fresh piece back to you.
Kindly drop in an email to dokarhofficial@gmail.com with the order number as well as pictures of proof on the defects. Once confirmed, our team will shoot an email back to you mentioning that your product will be recalled to the warehouse and will ship a fresh piece back to you
EXCHANGES
We don't provide exchange for any of our products.
The order has to be shipped by the customer with the tracking ID sent to us on the same email thread where you have requested for an exchange.
Yes, you can return the product by simply requesting on website or email us at dokarhofficial@gmail.com
GENERAL FAQs
For custom orders, kindly drop us an email to dokarhofficial@gmail.com and the team will reach out to you shortly
Address:52/5, near, Kargil Chowk, next to ICICI Bank, SVNIT Campus, Piplod, Surat, Gujarat 395007
If you have received an order confirmation email and a follow-up email mentioning that your transaction has failed, do not worry. Your order will be shipped as this would be a glitch with our payments aggregator. Once an order number has been generated, your order will be shipped and delivered as per our policy
Email : dokarhofficial@gmail.com
WhatsApp/Call : +91 88499 24757