Refund policy

Return & Exchange Policy

At DOKARH, we want you to love the fit of what you wear. If a size doesn't work out, we'll exchange it or refund you. We pick it up from your doorstep for free.

What we accept

Exchanges

  • We offer exchanges for size issues only.

  • Exchanges are for the same product in a different size, subject to stock. If your size isn't available, we'll issue a refund instead.

  • Each item can be exchanged only once. After an item has been exchanged, it can't be exchanged or returned again.

Returns
 You can request a return if:

  • The size doesn't fit you.

  • The product arrives damaged or defective.

  • You receive the wrong item.

  • The product is different from its description on dokarh.com.

We don't accept returns or exchanges if you simply don't like the product or have changed your mind.

How to request a return or exchange

  1. Fill out our Return & Replacement Form within 7 days of delivery. You'll need your Order ID, email, phone number, and the reason for your request.

  2. Our team will review your request and confirm it by email or WhatsApp.

  3. Once your request is approved, we'll arrange a free pickup from your address.

  4. After the product reaches us and passes our quality check, we'll ship your exchange for free or process your refund.

If pickup isn't available at your pincode: We'll let you know, and you can ship the product to our address below. Once it reaches us and passes our quality check, we'll reimburse your shipping cost.

Condition of returned products

Returns and exchanges are accepted only if the product:

  • Is unused, unwashed, and in its original condition.

  • Has all original tags, packaging, and accessories intact.

  • Was not damaged while in your possession.

  • Is the same product we delivered to you.

Products that fail our quality check will be sent back to you, and the request will be closed.

Damaged, defective, or wrong items

  • Please record an unboxing video when you open your package. For damaged, defective, or wrong items, we'll need this video and clear photos to process your request.

  • Raise these requests within 5 days of delivery.

  • These issues are covered even for products marked non-returnable. Depending on stock, we'll send a replacement or issue a full refund.

Refunds

  • Refunds are processed within 7–10 days of the returned product reaching us, once it passes our quality check.

  • Refunds are made by bank transfer or UPI. Our team will ask you to share your account or UPI details.

  • Shipping charges and COD fees are non-refundable.

Items that can't be returned or exchanged

  • Flash Sale products

  • Products marked "non-returnable" on the product page (unless damaged, defective, or wrong)

  • Items that have already been exchanged once

International orders

International orders aren't eligible for returns or exchanges. For damaged, defective, or wrong items, contact us within 5 business days of delivery to request a refund.

Misuse of policy

If we notice excessive returns, cancellations, or refused deliveries, DOKARH may warn, suspend, or block the customer account.

Contact us

  • Email: dokarhofficial@gmail.com

  • WhatsApp/Phone: +91 9023834745

  • Address: DOKARH, 52/5, near Kargil Chowk, next to ICICI Bank, Himgiri Society, Piplod, Surat, Gujarat 395007